Support Cannabis - SMBHD

Salesforce’s Preferred Support Partner for Cannabis Companies

Lets talk about your Salesforce Support needs!

SMBHD has partnered with Salesforce to cater specifically to the cannabis industry. Whether you’re a dispensary, a grower, or a distributor, our Support Team can help provide unique solutions to improve relationships, create efficient processes, and increase revenue, in every aspect of the business.

DISPENSARY
SOLUTIONS

Elevate Customer Care

Consumer self-service portal for order tracking, case updates, collaboration, & more
Intelligent chatbots for case deflection and faster service
Live engagement across digital channels
Knowledge-centered service and brand reputation management
Customer loyalty modules to incentivize repeat business

How does this benefit your business?

Increased Customer Satisfaction
Increased Customer Loyalty
Increased Cross-Sell/Upsell
Decreased Customer Case Volume

Clientele / Consumer Management

Virtual Personal Shopper for personalized consumer experiences
360 degree view of the consumer, including preferences, service history, loyalty, & more
Survey taking for instant customer feedback and iterative improvement
AI-driven recommendations based on consumer preferences and order history

How does this benefit your business?

Increased Customer Satisfaction
Increased Average Order Size
Increased Repeat Order Likelihood
Decreased Visit Prep Time

GROWER SOLUTIONS

Elevate Distributor Care

Distributor and channel sales self-service portal for order tracking, billing inquiries, product information, & more
Intelligent chatbots for inquiry and case deflection and faster service
Live engagement across digital channels
Knowledge-centered service and brand reputation management
Real-time insights into distribution and sales performance

How does this benefit your business?

Increased Total Revenue
Increased Distributor Loyalty
Increased First Touch Resolution
Decreased Distributor Case Volume

Manage Distributor Relationships

360 degree view of the customer, including key contacts, deal history, sales planning, and service history
Fast access to important state legislation that applies to each distributor
Collaboration and performance tracking across account teams
AI-driven recommendations for based on distributor activity and buying trends

How does this benefit your business?

Increased Distributor Market Share
Increased Average Order Size
Increased Forecast Accuracy
Decreased Manual Work & Data Entry

WHOLESALE / DISTRIBUTION SOLUTIONS

Manage Buyer Relationships

Customer self-service portal for order tracking, case updates, buyer resources, & more
Intelligent chatbots for case deflection and faster service
Live engagement across digital channels
Buyer relationship management to maximize spend

How does this benefit your business?

Increased Customer Satisfaction
Increased Buyer Loyalty
Increased Share of Wallet
Decreased Customer Case Volume

Manage Dispensary Relationships

360 degree view of the customer, including contacts, order history, and payment status
Collaboration between internal teams and sales partners to maximize deals closed
Real-time performance tracking for process improvement
Lead management and assignment to partners to grow customer base

How does this benefit your business?

Increased Share of Wallet
Increased Total Revenue
Increased Market Share
Decreased Manual Work & Data Entry

Lets talk about your Salesforce Support needs!