Scheduling has outgrown the people doing itReplacing a trade-specific platform that will not bendAdding service to an org that already runs salesGetting paper off the jobsite
Where it breaks
None of these are software problems on their own. Together they are why the schedule stops describing what actually happened.
Matching skills, certifications, parts and travel to the day’s work, then rebuilding it when something falls through. In most operations this is one or two people doing almost nothing else, and it does not scale by hiring a third.
Job updates arrive by phone call and photographs of paper, then get re-entered before anything can be invoiced. Leadership sees performance weeks after the decision it should have informed.
No record of what was fitted, when it was commissioned or what it is entitled to. Service revenue depends on the customer remembering to call rather than on you knowing it is due.
Storm damage, a flood, a breakdown. Urgent jobs get slotted in by whoever answered the phone, and the knock-on to everything else is discovered rather than decided.
Once on paper at the job, once in a system afterwards. Every duplication is a delay and a chance to introduce an error nobody catches until finance does.
Travel, labour, parts and warranty absorbed into an overall figure. Contracts that lose money look the same as contracts that carry the business.
Specialties
We do not start with the product. We start with the problem, then use only what solves it.
01 / 08
Optimised assignment by skill, certification, location and parts — and a sane answer when the day changes.
02 / 08
Capture built for someone in a truck with gloves on: job status, photos, signatures and notes, offline included.
03 / 08
What is installed where, when it was commissioned, what it is entitled to and what it needs next.
04 / 08
Recurring visits, entitlements and renewals managed as revenue rather than a reminder in someone’s calendar.
05 / 08
Van stock, consumption and replenishment visible against the job that used them.
06 / 08
Third-party crews scheduled, tracked and paid alongside your own, without a separate spreadsheet.
07 / 08
Autonomous agents on scheduling changes, status updates and routine customer questions.
08 / 08
Labour, travel, parts and warranty attributed to the work, so contract-level margin is visible.
Integrations
Field Service earns its place by connecting the schedule to everything that constrains it. These are the categories we most often connect for service organisations.
Completed work reaching an invoice without a re-entry step in between.
Where crews and equipment actually are, feeding the schedule rather than a separate screen.
Who is qualified for which work, and available — the first constraint any schedule hits.
Van stock and parts availability visible at the moment the job is scheduled, not after.
Arrival windows, delays and completion confirmed without anyone making the call.
The system your branch managers know by heart, reconciled with the customer record.
