Our customer service and sales team are now aligned on a single system. With SMBHD we have greater insight into our organization and we are able to provide better customer service than we were able to in the past.
You’re licensed. You’re implemented. But Salesforce Support doesn’t stop there. We offer hourly Salesforce Support and proactive Premium Support options to optimize your CRM and improve business operations.
By choosing our Premium Support option, we can provide your team with training and customization that goes above and beyond Salesforce’s out-of-the-box features.
There’s no call center. No third parties.
The same team that supports your Salesforce system will proactively work on your successful implementation and custom development for your organization.
Cascading layers of emails to get projects completed is a thing of the past. Salesforce Service Cloud, used properly, streamlines conversations and workflows with customers, and keeps everything neatly compiled on a visible timeline so that your team can deliver great service. It works across multiple channels providing dynamic opportunities for better collaboration. The SMBHD team has experience and expertise using this product to its full potential.
Develop and maintain better client relationships, including Salesforce Support across multiple channels, on any device.
Ensure your technology is aligned with your sales and marketing processes for more effective lead generation and stronger pipelines.
Develop custom solutions with the functions of Salesforce to expand upon Salesforce’s ability to resolve business challenges.
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Our customer service and sales team are now aligned on a single system. With SMBHD we have greater insight into our organization and we are able to provide better customer service than we were able to in the past.
A single system to manage all data and reporting.
SMBHD was a game changer. They gave us the ability to have everything technology related in one place and it has allowed us to grow.
Shull Media Partners leveraged multiple legacy systems and manual processes that resulted in numerous challenges for the company. Further, as the organization
A single system to manage all Future Projects internally without reliance on multiple spreadsheets throughout the organization.
A single source of truth to manage day-to-day activities for their customers and consumers.
A single system to manage all interactions between humans, animals, and the humane society – a single system for a true 360-degree
The ability to provide both self-service and white glove service for their wide range of client needs. Salesforce provided a single platform
SMBHD is an award winning Salesforce consulting organization specializing in delivering innovative Salesforce solutions to small and medium sized businesses.
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