System Support & Integration (SSI) relied on manual processes and a limited field service system, creating inefficiencies. As they grew, they sought a more robust, unified solution.
You’re licensed. You’re implemented. But Salesforce Support doesn’t stop there. We offer hourly Salesforce Support and proactive Premium Support options to optimize your CRM and improve business operations.
By choosing our Premium Support option, we can provide your team with training and customization that goes above and beyond Salesforce’s out-of-the-box features.
There’s no call center. No third parties.
The same team that supports your Salesforce system will proactively work on your successful implementation and custom development for your organization.
Cascading layers of emails to get projects completed is a thing of the past. Salesforce Service Cloud, used properly, streamlines conversations and workflows with customers, and keeps everything neatly compiled on a visible timeline so that your team can deliver great service. It works across multiple channels providing dynamic opportunities for better collaboration. The SMBHD team has experience and expertise using this product to its full potential.
Develop and maintain better client relationships, including Salesforce Support across multiple channels, on any device.
Ensure your technology is aligned with your sales and marketing processes for more effective lead generation and stronger pipelines.
Develop custom solutions with the functions of Salesforce to expand upon Salesforce’s ability to resolve business challenges.
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System Support & Integration (SSI) relied on manual processes and a limited field service system, creating inefficiencies. As they grew, they sought a more robust, unified solution.
ITA struggled to manage sales operations across a distributed team using spreadsheets and disconnected Google tools.
Chicago Helicopter Experience set out to create a seamless, airline-like booking experience with no back-and-forth or uncertainty.
InterConnect Wiring relied on email to manage purchase orders, making it difficult to track fulfillment and communicate with suppliers.
P31 Fitness struggled to produce real-time metrics on membership, participation, and franchise performance.
Chomps had Salesforce in place but lacked adoption and visibility, limiting ROI and process transparency.
Hannover Fairs USA needed a better way to manage booth and sponsorship inventory across events while ensuring accurate billing.
Food Beverage Dispensers lacked structured opportunity management, making it difficult to track deals, influencers, and sales performance.
CapStone’s existing system could not support their solar, generator, and roofing divisions, limiting flexibility as the business expanded.