Nobody wants to spend the holidays having to worry about systems breaking down. Flow errors, Validation problems, Integration errors, Poor User Adoption, and other such things can negatively impact the way your business runs.

SMBHD offers a great number of services that would benefit you and your team. Optimizing Salesforce before the New Year benefits both your business, and your clients for the first quarter. Services that we offer include:

• Sales Cloud

• Service Cloud

• Custom Development

• Pardot Consulting

• Support

We will also work with you to get the best out of your business. For example, if you have a custom function or tweak to make your team perform more efficiently through a developed feature, we will tell you which one’s work and which haven’t based off our previous experience with other similar companies. Our team constantly works to communicate with you to get up to date on progress, problems, blockers, concerns, and even suggestions that would improve your workflow.

Here are some of the frequently asked questions that you might have about Optimizing Salesforce that will allow you to decide if you need our partnership:

Are you having trouble getting your team aligned to standardized practices regarding Salesforce or Pardot?

If this sounds familiar, we can help you get all your standardized practices in place. From getting the correct formulas in an object field, to making sure that the flow your team uses is working properly. If there are other instances where automation might be the best practice in doing something efficiently for your business, we will recommend it and build it, with approval from your team. We can add validations, rules, matches, etc. to make your business run more efficiently, using less manpower from your team so they can focus on other important business matters.

Are there any new changes in your business that will impact the way Salesforce is used?

If there are new changes your team is making that will impact the way you have used Salesforce, we are here to help you through the process. Before we go straight to developing or changing what you need, our team will first discuss it with you in order to understand what you are trying to accomplish. Through understanding what you are trying to do, we reduce errors and other problems that might occur in the future. This helps us deliver quality services to you, resulting in less administrative or technological headaches.

Do your reports and dashboards need to be updated to reflect new metrics?

We can add new fields, formulas, objects, relationships, and/or custom develop code to meet your needs in what you need for your reports and dashboards. Say you want reports that are related to Products and Prices but also want them to be related to a certain Opportunity. We can help you figure out and build the pathways to get what you need. If we cannot do it through the advanced features of Salesforce, then we will deliver it to you with unique custom codes that our team can create for you. This provides many options to choose from to accomplish exactly what you want visualized for your team.

Are there any development-related tweaks or functions that would help your team perform more efficiently?

If there is something that you want done that Salesforce cannot provide through the basic system, we can customize your Salesforce. Our team of developers are ready to tackle your optimizations or new features for your business needs. There are some limitations to custom coding so before we begin the process, we will consult with you and figure out what is possible.

Is your organization using any disconnected systems that would benefit from integrating with Salesforce?

If you are using another system that is not integrated with Salesforce, we can help. We have worked with many businesses integrating their legacy systems with Salesforce. Most businesses use two or more systems for their workflow. Integration enables you to not only transfer data from one place to another, but interchangeably transfer data from the past and update and sync data in real time.

Whether it be for custom development, integration, fields, objects, reports, dashboards, etc., SMBHD can help your business and teams get more aligned with Salesforce.

– Scott Bermejo, Salesforce Developer